Tooleyo, LLC (“Tooleyo,” “we,” “our,” or “us”) operates the AI-powered platform and website Hey Ummm (“Hey Ummm,” “Service,” or “Platform”).
This Privacy Policy and Terms of Service (“Policy”) explain how we collect, use, disclose, and protect information when you use our website, tools, and services available at heyummm.com.

By accessing or using the Service, you agree to the terms of this Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

When you use our Service, we may collect the following types of information:

Personal Information:
Name, email address, billing details, and other data you provide during sign-up or purchase.

User-Generated Content:
Prompts, inputs, documents, notes, and other materials you create or submit through the Service.

Technical Data:
IP address, browser type, device information, operating system, and activity logs for analytics and security.

2. Social Logins

If you sign up or log in using a third-party service (e.g., Google), we may receive your name, email address, and profile image, based on your settings with that provider.

3. How We Use Information

We use the information we collect to:

Deliver and maintain the Service.

Improve user experience and platform performance.

Communicate with you about updates, support, or account issues.

Analyze usage trends for product development.

Enforce our Terms and comply with applicable laws.

4. Third-Party Services

We partner with trusted third parties to operate our Service effectively:

Stripe (Payment Processing)

We use Stripe to process payments securely. Stripe collects and processes payment data, including credit card and billing information.
We do not store payment details on our servers.

Read Stripe’s Privacy Policy for more information.

Go High Level (Marketing & Communications)

We use Go High Level to collect user information, manage forms, and send automated messages such as onboarding emails, reminders, and updates.
Information collected may include your name, email address, phone number, and responses.

Read Go High Level’s Privacy Policy for details.

These providers are authorized to use your data only as necessary to perform their services and are bound by confidentiality and data protection obligations.

5. Disclosure of Information

We may share your information:

With your explicit consent.

With service providers such as Stripe and Go High Level who support our operations.

To comply with legal obligations, regulations, or court orders.

To protect the rights, property, or safety of Tooleyo, Hey Ummm, or our users.

6. Data Retention

We retain your information only as long as necessary to deliver our services or meet legal obligations.
If you delete your account, your information will be removed from active databases and, where possible, from backups.

7. Payment Methods and API Keys

Payment Methods:
All financial transactions are handled securely by Stripe. We never access or store payment details.

API Keys (e.g., OpenAI):
API keys entered by users are encrypted and securely stored. We do not log or access them in plaintext.

8. Security

We apply industry-standard technical and organizational measures to protect your data.
While no online service is completely secure, we take reasonable steps to safeguard your information against unauthorized access, misuse, or disclosure.

9. Cookie Policy

We use cookies and similar technologies to improve functionality and analyze usage.

Types of Cookies:

Essential Cookies: Required for the website and platform to operate.

Analytics Cookies: Help us understand how users engage with Hey Ummm.

Functional Cookies: Store preferences such as login state and user settings.

Third-Party Cookies: Used by partners such as Stripe or Go High Level.

You can control cookies via your browser settings. Continued use of the Service constitutes consent to our cookie practices.

10. Children’s Privacy

Hey Ummm is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has provided information to us, please contact [email protected] for assistance.

11. Prompt and Input Screening

We reserve the right to review and moderate user inputs to ensure compliance with platform standards.

Prohibited content includes:

Illegal, hateful, explicit, or abusive material.

Content promoting harassment, discrimination, or violence.

Prompts that violate OpenAI’s Terms of Service or generate inappropriate/NSFW content.

12. Compliance with OpenAI Terms of Service

All users must comply with OpenAI’s Terms of Service when using Hey Ummm.
Violations may result in suspension or loss of platform access.

13. Server Location and Data Hosting

User data is securely stored in the United States.
We do not host or transfer data outside North America.

14. Refunds and Cancellations

Due to the electronic and instantly accessible nature of Hey Ummm’s products and services, all sales are final and non-refundable.
Upon purchase, users immediately receive access to digital materials and tools.

You may cancel your subscription at any time to prevent future billing.
Cancellations take effect at the end of the current billing period.

If you experience any billing or access issues, please contact us at [email protected].

15. Data Storage and Usage

By using Hey Ummm, you consent to the storage and processing of your prompts, outputs, and activity data to operate and improve the Service.

16. Billing and Disputes

By subscribing, you agree not to initiate chargebacks without contacting us first.
To manage or cancel your plan, email [email protected] or log into your account dashboard.

17. Updates to This Policy

We may update this Policy periodically to reflect legal or operational changes.
We will notify users of significant updates via email or through the Service.
Continued use after an update constitutes acceptance of the revised Policy.

18. Contact Us

For questions or concerns regarding this Policy or your data, please contact:

📧 [email protected]
🌐 www.tooleyo.com
🌐 www.heyummm.com