Tooleyo, LLC (“Tooleyo,” “we,” “our,” or “us”) is committed to protecting the privacy of users (“you” or “your”) of our AI-powered platform, Hey Ummm.

This Privacy Policy explains how we collect, use, disclose, and safeguard information through our website and services located at heyummm.com (the “Service”).

Information We Collect

When you use our Service, we may collect the following types of information:

Personal Information:

Name, email address, payment information, and other data you provide.

User-Generated Content:

Inputs, prompts, project data, and documents you create using the Service.

Technical Data:

IP address, browser type, operating system, device type, and usage behavior.

Social Logins

If you sign up or log in through a third-party service (e.g., Google), we may receive information such as your name, email address, and profile photo, subject to your privacy settings with that provider.

Use of Information

We use your information to:

Deliver and improve the Service.

Provide personalized experiences and recommendations.

Communicate with you about updates, support, and account-related matters.

Analyze usage trends and improve system performance.

Enforce our Terms and comply with legal obligations.

Third-Party Services

We work with trusted third-party platforms to enhance our services:

Stripe (Payment Processing)

We use Stripe to handle payment transactions. Stripe collects and processes your payment information on our behalf, including credit card numbers and billing details.
We do not store this information on our servers.

Please review Stripe’s Privacy Policy for details on their data handling practices.

Go High Level (Marketing & Communication)

We use Go High Level to manage user forms, collect customer information, and send automated communications such as onboarding emails, reminders, and product updates.
Information collected through Go High Level may include your name, email address, phone number, and form responses.

See Go High Level’s Privacy Policy for more details.

These providers are only permitted to use your data as necessary to perform their services and are bound by confidentiality agreements and applicable data protection regulations.

Disclosure of Information

We may share your information:

With your explicit consent.

With service providers (like Stripe and Go High Level) who help us operate the Service.

To comply with laws, regulations, legal processes, or governmental requests.

To protect the rights, property, or safety of Hey Ummm, Tooleyo, and our users.

Data Retention

We retain your data only as long as needed to provide our services or comply with legal obligations.
If you delete your account, we will remove your information from active databases and, where possible, backups.

Protection of Payment Methods and API Keys

Payment Methods:
Your financial information is never stored or accessed by us directly. Payments are securely handled through Stripe.

API Keys (e.g., OpenAI):
Your API keys are encrypted upon entry and securely stored. We do not access or log your keys in plaintext.

Security

We implement industry-standard security measures to protect your data.
While no method is completely secure, we strive to ensure your information is handled responsibly and safely.

Cookie Policy

We use cookies and similar technologies to enhance your experience and collect usage data.

Types of Cookies We Use:

Essential Cookies: Necessary for platform operation.

Analytics Cookies: Help us understand how users interact with our platform (e.g., via Google Analytics).

Functional Cookies: Store your settings and preferences.

Third-Party Cookies: Used by integrated tools and providers like Stripe and Go High Level.

You can manage or disable cookies through your browser settings.
Continued use of our platform constitutes consent to our cookie practices.

Children’s Privacy

Hey Ummm is not intended for users under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, contact us at [email protected].

Prompt and Input Screening

We reserve the right to monitor user inputs to ensure they comply with our usage standards.

The following are prohibited:

Illegal, hateful, explicit, or abusive content.

Content promoting violence, discrimination, or harassment.

Prompts that violate OpenAI’s terms or generate NSFW material.

Compliance with OpenAI Terms of Service

Use of our platform must align with OpenAI’s Terms of Service.
Any violation may result in account suspension and loss of access to OpenAI functionality through our Service.

Server Location and Data Hosting

All user data is securely stored in the United States.
We do not host data outside North America.

Refunds and Cancellations

Due to the electronic and instantly accessible nature of our products and services, all sales are final and non-refundable.
Once a purchase is completed, access to digital materials, AI tools, or subscriptions is granted immediately.

You may cancel your subscription at any time to prevent future charges.

Cancellation will take effect at the end of your current billing period.

If you have questions about billing or need assistance with your account, please contact [email protected].

Data Storage and Usage

By using Hey Ummm, you consent to the storage of your prompts, session data, and output content on our servers for service delivery and analysis.

Billing and Disputes

By subscribing, you agree not to initiate chargebacks without first contacting us.
To cancel or modify your subscription, email [email protected] or manage your plan through your account dashboard.

Changes to This Policy

We may update this Privacy Policy to reflect service changes or legal updates.
Significant changes will be communicated via our website or directly via email.
Continued use after updates indicates your agreement to the revised terms.

Contact Us

For questions about this Privacy Policy or our data practices, please contact us:

📧 [email protected]
🌐 www.tooleyo.com
🌐 www.heyummm.com